Cancel Core Prodegy Vault, Family Vault, Credentials Vault, or Legal Vault
Last Updated: May 12, 2026
This Cancellation Policy describes how you can cancel paid access to Core Prodegy Vault, Family Vault, Credentials Vault, or Legal Vault, and what happens to your account and data when you do—including when you use more than one module. It supplements our Terms of Service (which define the Services) and Privacy Policy.
Cancellation rules in this policy apply to each of the following, unless a signed order form states otherwise:
Canceling one module does not automatically cancel another; you may have separate subscriptions or workspaces per module.
If your plan supports self-service cancellation, use your account billing or subscription settings inside the product and select the subscription or workspace for the module you wish to cancel (Core Prodegy Vault, Family Vault, Credentials Vault, or Legal Vault).
If you do not see a cancellation option, email support@prodegyvault.com from your registered account email and clearly state: (1) which module you want to cancel; (2) workspace or organization name; and (3) the billing email or subscription ID if you have it.
Unless your order form says otherwise, cancellation typically takes effect at the end of your current billing period. You will retain access to paid features until that date, subject to compliance with the Terms of Service.
Before you cancel, export any secrets, documents, or records you need from the module you are closing (Core Prodegy Vault, Family Vault, Credentials Vault, or Legal Vault). After cancellation, access to that workspace may be removed according to your plan’s data retention settings and the Terms of Service.
We retain certain records where required for security, fraud prevention, audit, or legal compliance. For more detail on categories of data and retention periods, see our Privacy Policy.
You may be able to reactivate a subscription later, subject to product availability and current pricing. Reactivation is not guaranteed for discontinued plans or promotional pricing.
We may update this Cancellation Policy from time to time. The “Last Updated” date at the top will change when we do.
Prodegy Labs Private Limited
Unit 101, Oxford Towers, 139/88 HAL Old Airport Road
Bangalore, Karnataka, India - 560008
Cancellations: support@prodegyvault.com
Complaints: complaints@prodegyvault.com
Prodegy Vault